1. About Our Company

1.1 Who We Are
We are Vestra Stays, a registered business in England and Wales, holding company
registration number XXXXXXXX. For more information, please visit our website at VestraStays.com.

1.2 How to Reach Us
You can contact us via email at reservation@vestrastays.com.

1.3 How We’ll Contact You
If we need to get in touch with you, we will use the email address, phone number, or postal address you provided to us. Communication in written form includes emails unless otherwise
agreed.

2. Understanding These Terms

2.1 Scope of These Terms
These terms govern the relationship between us and any individual or entity using our services to arrange corporate accommodation. This includes:
∙ 2.1.1 Business Users: Companies or individuals booking serviced accommodation for professional purposes.
∙ 2.1.2 Consumer Users: Individuals arranging accommodation for personal use. By using our services, you agree to be bound by these terms.

3. Definitions

For ease of reference, the following terms will have the meanings set out below:
∙ 3.1 Booking: A confirmed reservation for accommodation that we arrange for you.
∙ 3.2 Booking Confirmation: A notice from us that your accommodation booking has been confirmed, creating a legally binding agreement.
∙ 3.3 Booking Contract: The agreement between you and the accommodation provider (Third Party Supplier) after a booking is confirmed.
∙ 3.4 Third Party Supplier: The accommodation provider with whom you’ll enter into a direct contract for your stay.
∙ 3.5 Our Company: Refers to Vestra Stays.
∙ 3.6 You/Your: Refers to the person or entity making the booking.
∙ 3.7 Extras: Additional services during your stay (e.g., room service, Wi-Fi) provided by the accommodation provider.

4. Our Role in Your Booking

4.1 Agent Representation
When you ask us to arrange serviced accommodation, we act on your behalf. This means you authorise us to:
∙ 4.1.1 Secure bookings in your name.
∙ 4.1.2 Enter into a contract with the accommodation provider on your behalf.
∙ 4.1.3 Handle payments to the provider as necessary.

4.2 What We Do Not Do
We don’t own or operate the accommodation. We arrange it according to your preferences and instructions, and you’ll deal directly with the provider for the stay itself.

5. Booking Process

5.1 Making a Booking
To make a booking, contact us through our website, phone, or email with your accommodation requirements. We’ll work to secure the accommodation that meets your needs, subject to availability. Once we confirm the booking, you’ll receive a Booking Confirmation from us.

5.2 Accuracy of Information

It’s crucial that you check all details in your Booking Confirmation, including dates, check-in times, and specific requests. If any details are incorrect, let us know immediately. You are responsible for verifying that your booking details are accurate.

6. Cancelling or Changing a Booking

6.1 Your Right to Amend or Cancel
Should you need to change or cancel your booking, you must inform us in writing as soon as possible. Changes and cancellations are governed by the terms and conditions of the accommodation provider. Any charges resulting from these changes will be passed on to you.

6.2 Changes by the Provider
If the accommodation provider alters or cancels your booking, we’ll inform you immediately. We will communicate any alternative options or refund offers from the provider, and you will decide whether to accept them.

7. Payment Terms

7.1 Your Responsibility to Pay
You are responsible for covering all charges related to your booking, including any additional services used during your stay (Extras). Payments should be made upon receipt of our invoice, unless otherwise stated.

7.2 No Deductions or Offsets
Payments must be made in full without any deductions, offsets, or withholding unless required by law.

7.3 VAT
Any VAT due will be added to the Charges at the applicable rate and should be paid alongside the accommodation costs.

7.4 Commissions from Providers

In some cases, we receive commission payments from accommodation providers. This does not influence our choice of providers, and it does not affect the cost to you.

8. Liabilities and Indemnities

8.1 Our Liability
We act as your agent when making accommodation bookings. We are not responsible for the quality or provision of the accommodation itself. If you experience any issues with the accommodation, you must resolve them directly with the provider.

8.2 Indemnity for Business Users
If you are booking on behalf of a business, you agree to indemnify us against any costs, losses, or liabilities we incur due to your actions or omissions in relation to the booking or stay. This indemnity covers any breach of the terms of the booking or agreement with the accommodation provider.
 

9. Personal Data

9.1 Use of Your Personal Information
We use your personal data to:
∙ 9.1.1 Provide the accommodation booking service.
∙ 9.1.2 Process payments.
∙ 9.1.3 Inform you of services relevant to your bookings.

9.2 For detailed information, refer to our Privacy Policy.

10. Limitation of Liability

10.1 If You Are a Consumer User

Our liability for any loss or damage you suffer that is directly related to our services is limited to what is reasonably foreseeable. We are not responsible for losses that were not caused by us, indirect losses, or any business losses.

10.2 If You Are a Business User
We exclude any implied terms related to our services and limit our total liability in relation to any booking to £10,000. We will not be liable for:
∙ 10.2.1 Loss of profits, business, or revenue.
∙ 10.2.2 Loss of agreements or contracts.
∙ 10.2.3 Business interruption.
∙ 10.2.4 Loss of anticipated savings.
∙ 10.2.5 Loss of business opportunity, goodwill, or reputation.
∙ 10.2.6 Indirect or consequential damages.

11. Governing Law & Dispute Resolution

11.1 Applicable Law
These terms are governed by the laws of England and Wales.
∙ 11.1.1 For Consumer Users, you may bring legal proceedings in the courts of England and Wales, or if you reside in Northern Ireland or Scotland, in the courts of your home country.
∙ 11.1.2 For Business Users, any disputes will be settled under the exclusive jurisdiction of the courts of England and Wales.

12. Final Provisions

12.1 Events Beyond Our Control
Neither you nor we will be responsible for failure to fulfil obligations if caused by events beyond reasonable control. This includes natural disasters, war, strikes, or technical failures beyond our
control.

12.2 Assignment

We may transfer or assign our rights and obligations under these terms to another entity, but we will notify you if this occurs. You may only transfer your obligations to another person if we agree in writing.

12.3 Changes to Terms
Any changes to these terms must be agreed in writing by both parties.

12.4 Severability
If any part of these terms is found unenforceable, the remaining provisions will continue to apply in full.

12.5 No Third-Party Rights
These terms are solely between you and us. No other person or entity has the right to enforce any of these terms.