Crisis Management
Introduction
While we are not directly responsible for managing crisis, we play an important role in supporting our clients, property owners, and guests during unexpected emergencies. Our aim is to assist by providing guidance, resources, and communication to ensure the safety and well-being of everyone involved to the best of our ability.
​
This policy outlines how we will make a best effort to assist during various crisis that may affect our properties or guests.
1. Purpose
The purpose of this policy is to:
-
Demonstrate our preparedness in the event of a crisis.
-
Outline how we will assist and provide support during emergencies.
-
Ensure that our clients, property owners, and guests understand our role in crisis management and what they can expect from us.
2. Scope
This policy applies to all clients, property owners, and guests associated with us and covers various crisis, including but not limited to:
-
Terrorist attacks
-
Natural disasters (floods, earthquakes, storms, etc.)
-
Health emergencies (pandemics, outbreaks)
-
Fires or explosions
-
Structural failures
-
Civil unrest or disturbances
3. Crisis Communication and Response
In the event of a crisis, we will make every effort to assist by sharing relevant updates and official instructions from local authorities. This may include guidance on evacuation routes, safety protocols, and shelter-in-place measures. We will do our best to relay important information and help guests and property owners as needed. While we may not manage the crisis directly, we will coordinate with emergency services and provide assistance with relocation or property damage assessment if necessary.
4. Recovery and Post-Crisis Support
After the immediate crisis has passed, we will make a best effort to assist property owners in assessing any damage and facilitate repairs where possible. For guests, we will help them with finding alternative accommodation if the property is no longer safe, depending on availability. We will also evaluate how we responded to the crisis and look for ways to improve for future events.
5. Training and Preparedness
Our staff are trained to handle various emergency situations, and we provide regular training to ensure preparedness for different types of crisis. We stay informed of best practices by working with local authorities and emergency services. Clients and guests are encouraged to familiarize themselves with the local emergency procedures at each property.
6. Limitations of Responsibility
While we are committed to supporting our clients, property owners, and guests during crisis, it is important to note that we do not directly manage crisis. Our role is to provide assistance, communication, and guidance where possible, but the primary responsibility for handling emergencies rests with individuals and local authorities.
7. Conclusion
We are dedicated to the safety and well-being of everyone connected to our properties. This Crisis Management Policy is designed to outline how we will assist during emergencies, making our best efforts to provide timely information, support, and solutions in times of crisis.